Refund policy

Return & Refund Policy

At MULTI RETAIL SOLUTIONS, customer satisfaction is important to us. We offer a 7-day return policy on all products purchased through our website.

Return Period

You may request a return within 7 days from the date of delivery.

Once approved Exchange or replacement of product will be delivered within 7 days 

Return requests submitted after 7 days from delivery may not be accepted.

Return Eligibility

To qualify for a return:

  • The product must be unused, undamaged and in its original condition.

  • The product must be returned in its original packaging.

  • All accessories, cables, adapters, manuals, warranty cards and complimentary items must be included.

  • The original invoice or proof of purchase must be provided.

  • The product’s serial number, barcode and product labels must not be removed, altered or damaged.

All products sold by Raisa Printech are eligible for return, provided they meet the above conditions.

Return Request Process

To request a return, contact our customer support team within 7 days of delivery at:

Email: MULTIRETAILSOLUTIONS@GMAIL.COM
Phone/WhatsApp: 9987061543

Please provide:

  • Customer name

  • Order number

  • Product name

  • Reason for return

  • Images or videos of the product and packaging, where required

Do not send the product back without receiving return approval from MULTI RETAIL SOLUTIONS 

Damaged, Defective or Incorrect Products

Please inspect the product immediately after delivery.

In case you receive a damaged, defective, incomplete or incorrect product, contact us within 48 hours of delivery with clear photographs and an unboxing video.

After verification, Raisa Printech may arrange a replacement, repair or refund, depending on the nature of the issue and product availability.

Damage caused by incorrect installation, misuse, physical damage, electrical fluctuations, improper handling, liquid exposure or unauthorised repair will not be treated as a manufacturing defect.

Return Shipping

For damaged, defective or incorrectly delivered products, MULTI RETAIL  SOLUTIONS will bear the return shipping cost after the claim is approved.

For returns due to a change of mind, compatibility issue, incorrect product selection or any reason not related to a defect or delivery error, the customer may be responsible for the return shipping charges.

The customer must pack the product securely to prevent damage during transportation.

Quality Inspection

All returned products will undergo a quality inspection after reaching our facility.

The return may be rejected if:

  • The product is used, damaged or altered.

  • Any accessory or original packaging is missing.

  • The serial number does not match our records.

  • The product is damaged due to improper packing during return transportation.

  • The product does not meet the return eligibility requirements.

Refunds

Once the returned product is received and approved after inspection, the refund will be processed to the original payment method.

Refunds may take 5 to 10 business days to reflect in your bank account, depending on your bank or payment service provider.

Original shipping charges, return shipping charges, cash-on-delivery fees and other handling charges may be deducted from the refund where applicable.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. The customer may request a return after delivery in accordance with this policy.

MULTI RETAIL SOLUTIONS  reserves the right to cancel an order due to product unavailability, pricing errors, payment issues or incorrect customer information. In such cases, any amount paid will be refunded.

Exchanges

Product exchanges are subject to stock availability and approval after inspection of the returned product.

Where a replacement product is unavailable, MULTI RETAIL SOLUTIONS may provide a refund or another suitable resolution.

Warranty Claims

Returns and warranty claims are different processes.

After the 7-day return period, product defects will be handled according to the applicable warranty terms. Customers may be required to contact an authorised MULTI RETAIL SOLUTIONS service centre for inspection or repair.

Contact Us

For return, refund or exchange assistance, contact:

Raisa Printech Customer Support
Email: multiretailsolutions@gmail.com
Phone/WhatsApp: 9987061543
Return Address: SHOP NO 1 GRD FLOOR KALYANI MANSION DATTARAM LAD MARG KALACHOWKI MUMBAI - 13

MULTI RETAIL SOLUTIONS reserves the right to update or modify this Return and Refund Policy at any time. The policy displayed on the website at the time of purchase will apply to the order.